For adults who meet young people
Adults are often the first to notice something is wrong. Here you'll find advice, training and ways to work with us.
How to talk with a young person who is struggling
Pick the right moment
Side by side is often easier than face to face – in the car, on a walk, while cooking.
Listen more than you talk
Ask “how are you, really?” and sit with the silence. Avoid jumping to solutions.
Take it seriously
Say “I'm glad you told me”. What seems small to you can be huge to them.
Don't promise secrecy
If someone is at risk you may need to act. Say so honestly – and explain what you plan to do.
Look after yourself
Worrying is heavy. You're welcome to talk to us about how you're doing too.
Worried about a child or young person?
Anyone can report a concern to social services. You don't need to be certain – it's their job to investigate. Professionals in schools, healthcare and social services have a duty to report. In an emergency, call 112.